AGREEMENT
Policies & Waiver
In registering for services with Hounds in Harmony, I acknowledge my dog and its care are still entirely my responsibility. I cannot hold Hounds in Harmony (HH) Dog Training responsible for:
I am responsible for:
Each private session must be completed within 3 weeks or it is forfeit. There is no way to cancel or reschedule a group class. Late cancellation fee of 50% applies if there is less than 24 hours notice before a scheduled session. Notice given the day of a session will result in the session being charged in full. Exceptions considered for emergency situations.
Hounds in Harmony accepts responsibility for:
Hounds in Harmony may terminate our contract if:
*I am aware there is no absolute guarantee of meeting training goals. HH has or will go over reasonable expectations as training progresses. I agree that there will be variances in results due to circumstances beyond HH’s control, including but not limited to:
If training is to be done in my absence, in the event of an emergency, I give HH permission to take my dog to their designated veterinarian if I cannot be reached.
Client and Hounds in Harmony Dog Trainer hereby agree to mediate and/or arbitrate any misunderstanding that may arise pursuant to the terms contained herein. In any action or proceeding arising out of this agreement, the prevailing party shall be entitled to reimbursement of costs and legal fees.
- Any damage to my property from normal wear and tear.
- Any damage or injury incurred as a result of my dog’s actions.
- Any damage to my property as a result of training not directly caused by HH personnel.
- Any injury to me or my dog as a result of the environment outside HH’s control.
I am responsible for:
- Paying for any and all services in full and in advance. No refunds.
- Providing as much notice as possible to cancel or reschedule and paying a late cancellation fee if applicable.
- Ensuring my dog is healthy enough to attend the session, and any medical bills associated with general care or behavior management.
- Purchasing any recommended supplies for each session.
- Treating my dog in accordance with LIMA (least invasive, minimally aversive) and the humane hierarchy.
- Following the trainer's directions during the training session.
- Doing the homework assignments between sessions.
Each private session must be completed within 3 weeks or it is forfeit. There is no way to cancel or reschedule a group class. Late cancellation fee of 50% applies if there is less than 24 hours notice before a scheduled session. Notice given the day of a session will result in the session being charged in full. Exceptions considered for emergency situations.
Hounds in Harmony accepts responsibility for:
- Treating my dog in accordance with LIMA (least invasive, minimally aversive) and the humane hierarchy, as well as training using force-free methods.
- Arriving on time (please allow 10 minutes for traffic) and prepared for each session.
- Providing as much notice as possible if rescheduling is necessary. HH never charges for a session canceled due to their crisis.
- Guaranteed improvement in behavior.*
- Email and/or text message support for the life of the dog. Additional sessions may be necessary, however.
- Refunding any prepaid sessions they are unable to complete due to the dog being rehomed or passing away before training could be completed. Sessions will be transferred to a new owner or to another dog.
Hounds in Harmony may terminate our contract if:
- I repeatedly ignore instructions that jeopardizes the safety of those present during the session.
- I refuse to cooperate with training instructions and recommendations.
- I use punitive tools or methods that HH considers detrimental to the training process and/or abusive to the dog.
- I am constantly ignoring our scheduled appointments.
*I am aware there is no absolute guarantee of meeting training goals. HH has or will go over reasonable expectations as training progresses. I agree that there will be variances in results due to circumstances beyond HH’s control, including but not limited to:
- Previous training (or lack thereof) of my dog.
- Previous daily schedule and lifestyle of my dog.
- Inherent individual dog differences in learning styles.
- Individual motivations the dog has or lacks.
- Genetic factors that limit the dog's abilities.
If training is to be done in my absence, in the event of an emergency, I give HH permission to take my dog to their designated veterinarian if I cannot be reached.
Client and Hounds in Harmony Dog Trainer hereby agree to mediate and/or arbitrate any misunderstanding that may arise pursuant to the terms contained herein. In any action or proceeding arising out of this agreement, the prevailing party shall be entitled to reimbursement of costs and legal fees.